Booking Guide

Booking Guide
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Booking Guide

We highly recommend you make the reservation directly with us via our website because of the benefits as below:

  1. No hidden fees.
  2. Your reservation is absolutely guaranteed by the hotel.
  3. More room types to choose and the simplest way to book.
  4. The best choices & rates are featured on our website.
  5. Direct & shortest option to meet all your special requirements perfectly.
  6. The lowest rate you can not find on another website as you completely don't have to pay any extra for tax, service charge.
  7. You are always the first priority Guests to get hotel special offers.
  8. Lock in a great price for your upcoming stay.
  9. Get instant confirmation with FREE cancellation on most rooms.
  10. It is easier to cancel, make changes, send request directly.

Payment & Deposit Term

Payment of the booking can be made as following method:

1.1. By cash:

This payment method must be done at New Vision Palace hotel with information as below:
- Add: 53 Thuoc Bac Str., Hanoi, Vietnam
- Tel:  +84.4.39264666
- Email:
- Web:
- HOTLINE: +84.974 774 359

1.2. Credit card

If you pay by credit card, three percents bank fees will be charged basing on total of value. We accept VISA & MASTER card.
If payment is made online, please supply copy of two sides of your credit card and photo of your valid passport.

1.3. Bank transfer: (All bank charge must be paid by customers)

Account Name:
Account Number:    VND

Bank: Bank for Foreign Trade of Vietnam – Vietcombank.
Bank Address: 198 Tran Quang Khai, Hanoi, Vietnam
Swift Code: BFTV VNVX 001

1.4. Western Union

Registering information at WESTERN UNION office is as below:
– Receiver: Nguyen Trong Dung (Mr.)
– ID card number: 012669238
– Mobile: +84.974 774 359
– Address:53 Thuoc Bac Str., Hoan Kiem District, Hanoi, Vietnam.
After taking the money order and paying, you will receive a bill with MTCN (Money Transfer Control Number) with 10 digits,please inform us the full name, country of sender, the amount and the MTCN through email to

1.5. PayPal

Once we agree to do the payment, booking invoice will be sent to guest’s email (supplied by guest). Guest pays for booking by clicking to the Invoice link in the email (sent by us) and fill his credit card information and submit to finish the payment.

1.6. Deposit

We require minimum 1 night deposit for every booking, the remaining balance will be paid upon arrival.   


All room rates, visa and land tours prices and charges are quoted in USD unless otherwise indicated. We also accepted: EURO, POUND, AUSTRALIAN DOLLARS.

Cancellation policy

This policy defines how to handle cancellations:

  • If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
  • If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged.
  • In case of no-show, 100% room rate and tax will be charged.
  • Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable.