Frequently asked questions

Q. Weather in Vietnam

The North has 4 seasons – winter (cold), spring, summer (hot, humid and prone to flash downpours) and autumn (for many the nicest season). The south has 2 seasons – rainy and dry. If you visit Vietnam during the rainy season then make sure you have good rainwear and an umbrella
In the summer temperatures can get very high and Hanoi can be very humid so make sure you drink plenty of water
When buying water from the smaller stores, make sure the cap is sealed. It is not uncommon for bottles to be refilled with tap water

Q. Info of traffic in Hanoi

Hanoi is famous for its mad traffic. Even Vietnamese people from other cities comment how bad the traffic can be. When crossing the road you must move at the same pace into the traffic and the vehicles will pass around you. Don’t vary your speed or suddenly stop as this will cause problems for car and motorbike drivers

Q. Opening time of sight seeing places?

Before you venture out check the opening times of museum and city attractions. Many places close for lunch between 11.30am-13.30 and museums are often closed on Mondays.

Q. How to deal when being ripped - off

Throughout Vietnam foreigners are often charged more. There are common complaints of a 3 tiered pricing structure. Vietnamese price, expat price and foreign tourist price. Before you go spending your money check with our reception how much you should pay for certain items. In the markets bargain and settle on a price that you think is reasonable. The prices in the supermarkets and shops are fixed prices

Q. Is this safe in Hanoi?

Hanoi is a highly safe place because it is the capital city with lots of head department and governments. However there are something you should be reminded. Please DO NOT walk around with your passport, credit cards or lots of money. Be aware of pick pockets especially in crowded areas, times of festivals, shows, and at bus stops. Carry only what you need and leave your valuable items in your room hotel safe or in our reception safe.

Q. How to avoid taxi scams

We strongly advise you to book our airport or train station pick up. One of our drivers will meet you with your name sign. Our staff will be from the New Vision Palace hotel. There is a trend in Hanoi at the moment for scam taxi drivers to copy the names from airport sign boards and pretend to be that hotel airport pick up person to meet you.

If you get an airport meter taxi from outside the arrivals terminal the cost is likely to be higher than our fixed fee airport pick up service.
Scam taxi drivers or fake airport pick up services may try to charge you for the road toll fee. If this happens you know you are in the wrong car. Do not pay any toll fee.

Scam taxi drivers may try to take you to the wrong hotel so make sure you have the full hotel address and telephone number.

Q. Why should I choose this hotel?

A. Because of its perfect location, elegant boutique design, state-of-art facilities, outstanding service by professional team of staff and management.

Q. Can I leave the luggage at the hotel when I am traveling?

A. Yes, the hotel offer luggage storage service free of charge.

Q. How can I secure my advance booking?

A. We requires 30% of the total amount as deposit or 1 room night at least. The balance will be settled upon your arrival. After receiving it, we proceed all the bookings and send you final confirmation soonest.

Q. Should I book the tours that I like in advance?

A. Yes, it is highly recommended, especially in the peak holiday season to secure best places on board, train, in hotel and its affiliates.

Q. How can I contact the hotel?

A. Yes, via our official website –

Q.Before you go

A.The hotel is conveniently located in the heart of historic Hanoi Old Quarter, 53 Thuoc Bac Street, Hoan Kiem District, a great location which allows you to conveniently explore and connect to our charming ancient city over 1000 years of existence. Only few minutes walking from the hotel and you can capture the magnificent view of legendary Hoan Kiem Lake and bustling Dong Xuan market, while surrounding shopping area, cafés and restaurants are just right on your doorstep. You enjoy easy access to the city's major shopping & business centers, sightseeing & entertainment venues and tourist attractions such as Ba Dinh Square, Thang Long Imperial Citadel, Ho Chi Minh Mausoleum, Ho Chi Minh Museum, Temple of Literature, Vietnam Museum of Fine Arts, Opera House, History Museum, etc., and only 40 minutes by taxi to Noi Bai airport and 10 minutes to the Railways station.